Find the exact item.
Check the model, finish and availability against the agreed catalog and branch stock source. Keep the customer’s preferences with the request.
Answer product questions.
Complete orders in chat.
From furniture and electronics to fashion, help customers choose across your branches, agree the details and complete a purchase in chat.
A REQUEST YOU RECOGNISESee your workflow in a demo
Handle requests like this.
Do you have the linen two-seater in sand? Can you deliver to Alabang this Saturday?
ImmensiteThe sand two-seater is available at Makati po. I’ll check Saturday delivery and the total before we reserve it.
Order & delivery
Customer
Can I get the sand sofa delivered on Saturday?
Linen two-seater
- Finish
- Sand
- Total incl. delivery
- ₱28,900
Paid · Saturday delivery confirmedFrom request to confirmed action.
See the records to check, the customer confirmations to collect and the actions to complete.
Confirm pricing and delivery details.
Confirm the address, delivery window and full amount. Explain the hold and payment terms before the customer accepts the order.
Verify payment and share delivery updates.
Match provider-confirmed payment to the order. Share the store’s delivery update, and bring changes or exchanges to the right person when needed.
Solve common operational problems.
The item is at another branch.
A nearby store may have what the customer wants. The conversation needs reliable availability across the locations involved.
Keep product and delivery details together.
Finish, dimensions, address and delivery fees can end up in different messages. Keep them together before anyone commits.
Confirm payment from the provider.
A screenshot leaves the team checking another system. The customer needs a clear confirmation tied to the right order.
Can it work with our branch inventory?
We review how each branch records stock and orders, then agree and test the access needed for a pilot. A compatible inventory connection is confirmed before availability is promised.
What happens if stock changes?
The workflow must recheck availability and enforce your hold rules. If the item cannot be reserved, the customer gets an available alternative or a staff review before payment proceeds.
First pilots focus on Messenger orders, verified payments and permitted follow-up. These industry examples are illustrative; workflow scope and system access are confirmed before activation.
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