Understand the occasion.
Establish the dates, party size and important preferences. Answer from approved room, package and venue information, and clarify anything missing.
Manage guest enquiries.
Confirm reservations.
For hotels, resorts, restaurants and venues, answer guest questions, check availability, confirm reservations and track deposits.
A REQUEST YOU RECOGNISESee your workflow in a demo
Handle requests like this.
A private dinner for eighteen on Friday. Do you have a room in Alabang and vegetarian options?
ImmensiteOf course po. What time suits you? I’ll check the private room, menu choices and minimum spend together.
Private dining
Customer
A private dinner for 18. Three are vegetarian.
Friday · 7:00 pm
- Guests
- 18
- Vegetarian menus
- 3
Deposit paid · Reservation confirmedFrom request to confirmed action.
See the records to check, the customer confirmations to collect and the actions to complete.
Make the reservation clear.
Check the agreed availability source. Explain occupancy, inclusions, cancellation terms and any deposit before asking the guest to confirm.
Verify the deposit and confirm the reservation.
Verify any required deposit and confirm the reservation record. Keep the remaining balance visible, send permitted reminders and route special requests to your team.
Solve common operational problems.
Answer guest questions in one conversation.
Guests ask about rooms, children, meals and arrival times together. They need one considered response from your approved information.
Match deposits to the correct booking.
Money received and a booking confirmed are separate facts. Both need to match the guest, dates and agreed package.
Plans change between shifts.
A new date or special request should reach the next team member with the original booking and its conditions attached.
Can it use our existing reservation system?
We first confirm access to the system your team uses for availability and bookings. The pilot must use one agreed source of truth; no property-system or channel-manager connection is assumed.
How are deposits and balances handled?
Your policy sets the deposit, balance deadline and cancellation terms. Each payment needs provider confirmation. A verified deposit is recorded separately from the remaining amount and the guest’s eventual arrival.
First pilots focus on Messenger orders, verified payments and permitted follow-up. These industry examples are illustrative; workflow scope and system access are confirmed before activation.
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