9:12 AM · Viber · day 3
01Three days, and nobody called him back.
His car went in on Monday. The part landed at 7:04 this morning — Taormina saw it arrive, and messaged him before he could ask again.
One agent.
One day.
Taormina is how a six-branch business remembers like a one-branch business.
8:40
✦ Taormina AgentAnswered on the first ring
Mr. PadillaSandali po, kukunin ko yung serial number sa likod—
✦ Taormina AgentNo need po, I have it here. 1.5 HP inverter — a technician is in Antipolo tomorrow 9:00 AM. No charge, warranty until 2029.
✦ Taormina AgentSi Ramil po ang technician. Here is his photo. He will call you 30 minutes before he arrives.
Ramil D.Aircon technician · ID T-0114
Good morning po. Service desk — you are speaking with our AI.
Messenger · +63 917 ••• 3318why is my line disconnected po? I paid last Friday.
✦ Taormina AgentYour ₱1,499 payment went through Friday 6:12 PM po, Ms. Ilagan. But there is an old ₱212 balance from June — that is why your line was cut.
MessengerI see po. Paying the ₱212 now.
₱212.00 GCash confirmed
✦ Taormina AgentReceived po. Your line will be back in two minutes. I also added the old balance to your monthly bill, so this will not happen again.
Taormina● LIVE · 12:31 PM
Viber · Ms. Rivera
how much po is the 2D echo
✦ Taormina Agent₱0 po. Your HMO covers it in full.
Quoted from her HMO · ₱0
Messenger · Mr. Dizon
how much po is the 2D echo
✦ Taormina Agent₱3,200 at Kamuning po. Alabang is ₱2,900 and open Saturday.
₱300 cheaper at Alabang
Call · Ms. Uy
how much po is the 2D echo
✦ Taormina Agent₱2,560 po — 20% off. Your senior ID has been on file since March.
Senior discount · applied for her
Website · new number
how much po is the 2D echo
✦ Taormina AgentI have nothing on this number yet po. May I have your name and your plan?
Refused to guess
4 customers · 4 channels · the same question · four different true answers · one refusal
Viber · +63 917 ••• 8412paid already po, sir. I am at the gate. 📎 Screenshot.jpg
✦ Taormina AgentThank you po, sir. One moment po — I am asking GCash.
₱18,400.00 GCash confirmed ref 5028447182913
✦ Taormina AgentReceived po. Here is your gate pass — show it at the exit.
Gate passTWY 8812Salcedo, R. · paid ₱18,400 · GCash
Messenger · +63 917 ••• 2286how much po is a chest x-ray
✦ Taormina Agent₱620 po, walk-in. Kamuning opens 7:00 AM Saturday.
30 Jul 2024 consult · Dr. Salas
30 Jul 2024 chest x-ray · released
Sep 2024 repeat ultrasound · ordered · never booked
✦ Taormina AgentOne more thing from your file po — Dr. Salas ordered a repeat ultrasound for September. It was never booked.
Messengernobody told me po. can we do both in one visit?
✦ Taormina AgentOpo — both in one visit, Saturday 7:00 AM. See you there po!
✦ Taormina · to the directorDoc, everyone has gone home. I went back through the year, all nine sites.
✦ TaorminaOne patient's creatinine, over three visits. Three doctors each saw one number.
14 Jan routine panel · Dr. Ramos 96
09 Apr pre-op panel · Dr. Uy 118
28 Jul annual check · Dr. Santos 141
✦ TaorminaI have drafted a message to each of the eleven. None will be sent until you approve.
Draft · to Mrs. BituinGood evening po, ma'am. Dr. Santos would like one more blood test before your next refill. Ortigas has Saturday 7:00 AM — should I reserve it for you?
11 drafted · 0 sent · waiting for Dr. Ilagan
He asked on Viber this morning. He is calling now. Nothing starts over.
You knew every customer by name. Then you opened the fourth branch. Taormina is not how a six-branch business gets bigger. Taormina is how a six-branch business remembers like a one-branch business.
- 01Understand
- 02Decide
- 03Complete
Customer recordNBK 4471 · since 2021 · 14 visitsFrom his phone number alone.
Live bay board4 branches checkedTaormina offers only bays the branch can keep.
Parts checked40,000-km kitReserved at Commonwealth for Saturday.
Money checkWe ask GCashConfirmed before the job order opens.
Job orderJO-20481 · ₱1,500 inService and recall — one visit.
2:00
✦ Taormina AgentAnswered on the first ring
+63 917 ••• 3016
si Taormina po ba to? dumating na daw po yung part namin?
✦ Taormina Agent
Good afternoon po. Service desk — you are speaking with our AI.Yes po, Mr. Ocampo. NBK 4471, 40,000 km service, ₱4,850 — the same quote from this morning. Saturday 9:00 AM at Commonwealth, since Katipunan is full.
QR Ph · demo onlyIllustrative · runs on the systems you connect.
01 · 9:12 AM · Viber · day 3
Three days, and nobody called him back.
His car went in on Monday. The part landed at 7:04 this morning — Taormina saw it arrive, and messaged him before he could ask again.
“si Taormina po ba to? dumating na daw po yung part namin?”
✦ Taormina Agent
Yes po, Mr. Ocampo. NBK 4471, 40,000 km service, ₱4,850 — the same quote from this morning.
02 · 9:15 AM · Live bay board
Back in the queue the same morning.
Katipunan had no bay until Thursday. Commonwealth could take the unit at 1:30 today — same part, same warranty. Taormina moved it.
9:00 · KatipunanFull→9:00 · CommonwealthBay held
03 · 5:12 PM · Viber, same thread
Released the same day.
Balance settled — GCash confirmed it before he reached the gate. A recall he did not know about went into the same visit, no charge.
Viber
Filters and plugs kit · ₱1,500GCash · Maya · QR Ph
✓ GCash confirmed. Service and a free recall — one visit.
Illustrative journey · runs on the systems you connect.
Every customer should feel remembered.
January 12
Viber · +63 917 ••• 4402do you have progressive lenses po
✦ Taormina AgentMay I have your branch po, and your grade?
June 3
Viber · +63 917 ••• 4402do you have progressive lenses po
✦ Taormina AgentKatipunan has your grade po, Ms. Aquino. Your last pair was March 2024 — you have a free eye exam coming. Friday 4 PM with Dr. Sy?
✦ Taormina Agent · March · 11,400 conversations412 people asked for something we do not sell.
11:58 PM
Six other businesses. Same desk, still open.
Taormina answers as your business, out of your own systems.
Service pack
Every service due, remembered.
Service scheduler · unit history · parts · paymentCustomer language“how much po is the service for our unit”“di ko na po matandaan kung kelan yung huli”
↓Taormina repliesYour unit was at 39,120 km last March po — the 40,000 km PMS is due now, ₱4,850. Saturday 8 AM at Commonwealth, and I reserve the parts tonight.
Permitted actionMatch the plate · read the service history · hold the bay
↓Verified outcomeBooked · parts reserved · ₱1,500 confirmed by GCash
Runs on the systems you already use. Nothing to replace. Viber · Messenger · Phone · Website · GCash · Maya · QR Ph
Taormina stopped. A person answered.
Viber · +63 917 ••• 2286namatay po si papa kagabi. pa-cancel na po lahat.
Marilou Ang · patient relationsI am so sorry po. This is Marilou, a real person. All your appointments are cancelled. I will handle everything for you.
Thursday reminder · Dr. Salas 9:00 AMnever sent
Results follow-upnever sent
How did we do? · surveynever sent
Talk to Taormina now.
Taormina answers the service desk of a dealer group we made up. Tagalog, Taglish, or English.
TaorminaService desk · ✦ Taormina AgentDemoCall Taormina like a customer would
Give Taormina a plate number. Taormina reads the unit's history before answering — in English or in Tagalog.
- “Can I book a service this Saturday po? Plate NBK 4471.”
- “Ano po ginawa niyo sa unit ko last time?”
01Finding a time
02Slot held
03Parts reserved
04Confirmed
Demo only · No real slot or payment · Voice processed by OpenAI
Ready when you are