Turn conversations
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Talk to Taormina

Viber · +63 917 ••• 3016

Good morning. How much is a 2D echo? Saturday, if possible.

✦ Taormina Agent

A 2D echo is ₱3,200, Ms. Bautista. Your repeat lipid panel is due too. Ortigas is full Saturday; Kamuning has 7:00 AM.

Viber · +63 917 ••• 3016

Kamuning, please. 7:00 AM.

✦ Taormina Agent

Kamuning at 7:00 AM is held. The ₱450 deposit can be paid by GCash, Maya, or QR Ph.

✦ Taormina Agent

GCash confirmed ₱450. You're booked Saturday at 7:00 AM. Fast after 10:00 PM Friday; results by 2:00 PM. I'll remind you.

One agent.
One operating day.

Three days. Nobody called back.The part arrived. Taormina moved first.

2:00

✦ Taormina AgentThe part arrived at 7:04 AM

TTaorminaViber · same conversation

Continuing your call · 2:02 PMSat 9:00 AM · Commonwealth · Bay 3

40,000 km service · parts kitParts reservation · ₱1,500

GCashMayaQR Ph

QR Ph · demo only

The kit is ₱1,500 po. Paying now takes it off the shelf in your name, so the bay is not waiting on parts on Saturday. Open GCash or Maya here; QR Ph if on another device.

bayad na po 😊

Thank you po, sir. One moment po — I am asking GCash.

✓

✦ Taormina Agent · GCash confirmedConfirmed po, sir. Saturday 9:00 AM, Commonwealth, Bay 3. Your unit also has a recall from the manufacturer — same visit po, no charge.

Message ↑

Messenger · +63 917 ••• 3318why is my line disconnected po? I paid last Friday.

✦ Taormina AgentYour ₱1,499 payment went through Friday 6:12 PM po, Ms. Ilagan. But there is an old ₱212 balance from June — that is why your line was cut.

MessengerI see po. Paying the ₱212 now.

₱212.00 GCash confirmed

✦ Taormina AgentReceived po. Your line will be back in two minutes. I also added the old balance to your monthly bill, so this will not happen again.

Taormina● LIVE

Viber · Ms. Rivera

how much po is the 2D echo

✦ Taormina Agent₱0 po. Your HMO covers it in full.

Quoted from her HMO · ₱0

Messenger · Mr. Dizon

how much po is the 2D echo

✦ Taormina Agent₱3,200 at Kamuning po. Alabang is ₱2,900 and open Saturday.

₱300 cheaper at Alabang

Call · Ms. Uy

how much po is the 2D echo

✦ Taormina Agent₱2,560 po — 20% off. Your senior ID has been on file since March.

Senior discount · applied for her

Website · new number

how much po is the 2D echo

✦ Taormina AgentI have nothing on this number yet po. May I have your name and your plan?

Refused to guess

4 customers · 4 channels · one question · four true answers · one refusal

8:40

✦ Taormina AgentAnswered on the first ring

Mr. PadillaSandali po, kukunin ko yung serial number sa likod—

✦ Taormina AgentNo need po, I have it here. 1.5 HP inverter — a technician is in Antipolo tomorrow 9:00 AM. No charge, warranty until 2029.

✦ Taormina AgentSi Ramil po ang technician. Here is his photo. He will call you 30 minutes before he arrives.

Ramil D.Aircon technician · ID T-0114

Messenger · +63 917 ••• 2286how much po is a chest x-ray

✦ Taormina Agent₱620 po, walk-in. Kamuning opens 7:00 AM Saturday.

30 Jul 2024 consult · Dr. Salas

30 Jul 2024 chest x-ray · released

Sep 2024 repeat ultrasound · ordered · never booked

✦ Taormina AgentOne more thing from your file po — Dr. Salas ordered a repeat ultrasound for September. It was never booked.

Messengernobody told me po. can we do both in one visit?

✦ Taormina AgentOpo — both in one visit, Saturday 7:00 AM. See you there po!

✦ Taormina · to the directorDoc, everyone has gone home. I went back through the year, all nine sites.

✦ TaorminaOne patient. Three visits. Three doctors each saw one number.

✦ TaorminaI drafted a message to each of the eleven. None will be sent until you approve.

Draft · to Mrs. BituinGood evening po, ma'am. Dr. Santos would like one more blood test before your next refill. Ortigas has Saturday 7:00 AM — should I reserve it for you?

11 drafted · 0 sent · waiting for Dr. Ilagan

One agent.
One operating day.

Three days. Nobody called back.The part arrived. Taormina moved first.

Live operating thread01 / 07

2:00

✦ Taormina AgentThe part arrived at 7:04 AM

TTaorminaViber · same conversation

Continuing your call · 2:02 PMSat 9:00 AM · Commonwealth · Bay 3

40,000 km service · parts kitParts reservation · ₱1,500

GCashMayaQR Ph

QR Ph · demo only

The kit is ₱1,500 po. Paying now takes it off the shelf in your name, so the bay is not waiting on parts on Saturday. Open GCash or Maya here; QR Ph if on another device.

bayad na po 😊

Thank you po, sir. One moment po — I am asking GCash.

✓

✦ Taormina Agent · GCash confirmedConfirmed po, sir. Saturday 9:00 AM, Commonwealth, Bay 3. Your unit also has a recall from the manufacturer — same visit po, no charge.

Message ↑

Messenger · +63 917 ••• 3318why is my line disconnected po? I paid last Friday.

✦ Taormina AgentYour ₱1,499 payment went through Friday 6:12 PM po, Ms. Ilagan. But there is an old ₱212 balance from June — that is why your line was cut.

MessengerI see po. Paying the ₱212 now.

₱212.00 GCash confirmed

✦ Taormina AgentReceived po. Your line will be back in two minutes. I also added the old balance to your monthly bill, so this will not happen again.

Taormina● LIVE

Viber · Ms. Rivera

how much po is the 2D echo

✦ Taormina Agent₱0 po. Your HMO covers it in full.

Quoted from her HMO · ₱0

Messenger · Mr. Dizon

how much po is the 2D echo

✦ Taormina Agent₱3,200 at Kamuning po. Alabang is ₱2,900 and open Saturday.

₱300 cheaper at Alabang

Call · Ms. Uy

how much po is the 2D echo

✦ Taormina Agent₱2,560 po — 20% off. Your senior ID has been on file since March.

Senior discount · applied for her

Website · new number

how much po is the 2D echo

✦ Taormina AgentI have nothing on this number yet po. May I have your name and your plan?

Refused to guess

4 customers · 4 channels · one question · four true answers · one refusal

8:40

✦ Taormina AgentAnswered on the first ring

Mr. PadillaSandali po, kukunin ko yung serial number sa likod—

✦ Taormina AgentNo need po, I have it here. 1.5 HP inverter — a technician is in Antipolo tomorrow 9:00 AM. No charge, warranty until 2029.

✦ Taormina AgentSi Ramil po ang technician. Here is his photo. He will call you 30 minutes before he arrives.

Ramil D.Aircon technician · ID T-0114

Messenger · +63 917 ••• 2286how much po is a chest x-ray

✦ Taormina Agent₱620 po, walk-in. Kamuning opens 7:00 AM Saturday.

30 Jul 2024 consult · Dr. Salas

30 Jul 2024 chest x-ray · released

Sep 2024 repeat ultrasound · ordered · never booked

✦ Taormina AgentOne more thing from your file po — Dr. Salas ordered a repeat ultrasound for September. It was never booked.

Messengernobody told me po. can we do both in one visit?

✦ Taormina AgentOpo — both in one visit, Saturday 7:00 AM. See you there po!

✦ Taormina · to the directorDoc, everyone has gone home. I went back through the year, all nine sites.

✦ TaorminaOne patient. Three visits. Three doctors each saw one number.

✦ TaorminaI drafted a message to each of the eleven. None will be sent until you approve.

Draft · to Mrs. BituinGood evening po, ma'am. Dr. Santos would like one more blood test before your next refill. Ortigas has Saturday 7:00 AM — should I reserve it for you?

11 drafted · 0 sent · waiting for Dr. Ilagan

Swipe the scene or choose a problem above

Every customer should feel remembered.

Before Taormina

Viber · +63 917 ••• 4402do you have progressive lenses po

Branch inboxMay I have your branch po, and your grade?

After Taormina

Viber · +63 917 ••• 4402do you have progressive lenses po

✦ Taormina AgentKatipunan has your grade po, Ms. Aquino. Your last pair was March 2024 — you have a free eye exam coming. Friday 4 PM with Dr. Sy?

One memory · every customer-facing team

Every conversation can finish the job.

Taormina remembers the customer, coordinates the branch, and carries each commitment through appointment, arrival, payment, and recovery.

Increase the lifetime value of your customers

Taormina Agent

Hi, Ms. Aquino! Ready to reorder your usual?

Go beyond customer service to drive revenue growth.

Increase the lifetime value of your customers

Taormina Agent

Hi, Ms. Aquino! Ready to reorder your usual?

Go beyond customer service to drive revenue growth.

Every channel remembers

A call picks up the customer, request, and promise from Viber, Messenger, SMS, email, or the web.

Every branch can act

Availability, policy, and customer context stay synchronized while each team keeps control.

Every job gets finished

Taormina holds the slot, verifies payment, confirms the visit, and recovers the exception.

Service pack

Every service due, remembered.

Service scheduler · unit history · parts · payment

Customer language“how much po is the service for our unit”“di ko na po matandaan kung kelan yung huli”

Taormina repliesYour unit was at 39,120 km last March po — the 40,000 km PMS is due now, ₱4,850. Saturday 8 AM at Commonwealth, and I reserve the parts tonight.

Permitted actionMatch the plate · read the service history · hold the bay

Verified outcomeBooked · parts reserved · ₱1,500 confirmed by GCash

Recall pack

The check-up they always postpone.

Doctor schedules · patient records · stock · payment

Customer language“my eyeglass frame broke po”“same grade po please, no need for an exam”

Taormina repliesYour grade on file is two years old po, so the same grade may not be your grade. The recheck is free with a new frame — Friday 4 PM with Dr. Sy, then we fit it the same afternoon.

Permitted actionPull the record · see the two-year gap · offer the recheck

Verified outcomeFrame ordered · exam booked · grade current

Refill pack

The refill that never lapses.

Branch stock · prescriptions · lab schedule · payment

Customer language“do you have stock po of losartan 50”“and how much po is the fbs”

Taormina repliesLosartan 50 is in stock at Kamias po. FBS is ₱250, fasting, before 10 AM. Your last refill was 29 days ago — I will hold a box until tomorrow so you do not skip a day.

Permitted actionCheck branch stock · quote from your list · count the refill

Verified outcomeIn stock · FBS booked · refill caught in time

Counter pack

Answered before they walk away.

Branch stock · orders · returns · warranty · payment

Customer language“still have this in size 8 po”“from your post yesterday po”

Taormina repliesTrinoma is out of size 8 po, but Fairview has two pairs. I will hold one under your name until 7 PM tomorrow — exchange within seven days with the slip.

Permitted actionRead the post · check every branch · reserve for fitting

Verified outcomeFound at Fairview · held till 7 PM · sale kept

Accounts pack

Pauses instead of goodbyes.

Billing platform · plan catalogue · cut-off dates · payment

Customer language“please disconnect po our internet”“sobrang mahal na po kasi”

Taormina repliesBefore I disconnect po — I can pause your billing for two months, or drop you to 35 Mbps at ₱1,299. You have never been late in 18 months, so either is yours. Same cut-off date either way.

Permitted actionRead the billing · offer the pause · keep the cut-off

Verified outcomeLine kept · billing paused · cut-off unchanged

Stay pack

Known before they reach the desk.

Room availability · room bill · past stays · payment

Customer language“can we do early check in po”“our flight arrives at 10am po”

Taormina repliesYour room is ready at 11 AM po, and I have kept you away from the elevator, the same as your last two stays. Bags held at the desk until then.

Permitted actionCheck housekeeping · read the past stays · hold the room

Verified outcomeIn the room by 11 · same quiet floor · bags held

Live voice interaction

Ask Taormina a service-desk question.

Say “NBK 4471,” ask what service is due, or book Saturday. Taormina answers in Tagalog or English and shows the account work as it happens.

Makati traffic on a rainy afternoon, seen from inside a car.

✦ Taormina AgentDemo