Taormina answers on phone and messaging, remembers the customer, works across your systems, and finishes the request.
My GCash payment went through, but my line is still suspended.
Define the outcome. Connect the source of truth. Set the authority. Taormina takes it from there.
Carry identity, history, documents and promises into the next conversation without asking the customer to repeat them.
One memory · every customer-facing team
Taormina remembers the customer, coordinates the branch, and carries each commitment through appointment, arrival, payment, and recovery.
Taormina Agent
Hi, Ms. Aquino! Ready to reorder your usual?
Go beyond customer service to drive revenue growth.
Taormina carries customer memory across retail, hospitality, telecommunications, clinics, automotive service, and home service.
A call picks up the customer, request, and promise from Viber, Messenger, SMS, email, or the web.
Availability, policy, and customer context stay synchronized while each team keeps control.
Taormina holds the slot, verifies payment, confirms the visit, and recovers the exception.
From the first question to the final update, one agent carries the customer, the request and the promise across phone and messaging.
Your customer should not have to explain this again.
Taormina is not searching for an answer. It is moving the request forward.
The promised update has not arrived, so I escalated it.
Operations accepted the request. I’ll update you again by 6:30 PM.
The service has stayed stable for 30 minutes. I’m closing the request now.
Taormina is not searching for an answer. It is moving the request forward.
It identifies the customer, reads live systems, completes multi-step work and confirms exactly what changed.
The app says restored, but the line still drops.
NOC accepted
Next update · 5:00 PM
CRM, billing, ticketing, scheduling, policy and payments become tools the agent can use—without replacing the systems already running your business.
TAORMINAONE CUSTOMER RECORDConnect through standard connectors, internal APIs, events or webhooks. Keep identity, policy and action history consistent across every channel.
Bring customer data, operational status and approved actions into one agent.
Start with a standard connector or connect directly through the Taormina API.
Begin with read access, add confirmation and expand into controlled action.
TAORMINAONE CUSTOMER RECORDBring customer data, operational status and approved actions into one agent.
Phone, Viber, Messenger and SMS share one memory and one set of rules. The conversation changes. The case does not.
Hear Taormina finish the call.
Taormina AgentMARA’S CANCELLED-FLIGHT CALL · 0:48Call readyHi, Mara. I found booking PR-4812 and the cancellation notice.
Alternative found · 4:20 PMChoose what Taormina may do automatically, what it must confirm and what only a person can decide.
I can move the appointment to Friday at 2:30 PM. Should I confirm it?
This needs a clinician. I sent the result, your history and the question you asked to Dr. Santos. You won’t need to repeat it.
Complete record attached
Owner · Dr. Santos
Reference · CR-209
Evidence attached
Update scheduled · 5:00 PM
Before anything consequential happens, Taormina checks identity, source truth, policy and authority—and leaves a trace afterward.
Order · ORD-4811
Amount · ₱2,490
Reference · RF-381
The payment provider is not responding. I did not issue the refund. I saved the request and will try again in five minutes.
Taormina turns repeat contact, failed journeys and emerging issues into concrete fixes—not another dashboard no one reads.
My order says delivered, but it never arrived.
I found the failed hub scan and reopened the delivery. I’ll update you when the new route is accepted.
Evidence attached
Next update scheduled
One customer reported it. Taormina found thirteen more.
Launch on phone plus the messaging channels your customers already use. Measure completed requests, repeat contact, transfers, time to outcome and customer satisfaction. Expand from evidence.
You had four channel teams. Now you have one customer operation.
Start with one high-volume journey on phone plus messaging. Connect the systems that hold the truth. Set the boundaries. Measure the result.
Customer service should finish the job.Taormina is the customer-operations system for teams and agents. It answers customers across phone and messaging, works across connected business systems and follows requests through to completion.
Taormina handles repetitive investigation, coordination and follow-through. Your team keeps judgment, exceptions, sensitive relationships and any authority you choose not to automate.
Yes—when the required systems are connected and the action is allowed. Taormina can update records, open cases, collect documents, schedule, verify payments, send receipts and complete other configured workflows.
It asks, pauses or brings in a person. The handoff includes the conversation, customer history, evidence, policy boundary and recommended next step.
Language models can be wrong. Taormina does not treat model-generated text as operational truth. Material facts come from connected systems, and material actions pass identity, policy, authority and verification checks. If the source is missing, Taormina does not pretend.
No. Taormina connects to the systems already holding your customer, operational and transaction data.
Phone, Viber, Messenger, SMS, web and app can connect to the same customer context, rules and action system.
Choose one high-volume request customers repeat and teams hate chasing. Connect the systems involved, define what “done” means, set Taormina’s authority and measure the result across phone and messaging.
